Privacy Policy 36cuci –
Your Personal Data Protection

36cuci ("we", "Platform", or "36cuci") respects the privacy of every individual who uses our services. This Privacy Policy was established to provide full transparency on how we handle your personal information.

This policy covers all data collected through the official 36cuci website, iOS and Android mobile apps, and any interactions with our customer support team. It also applies to data we receive from trusted third parties in the context of providing our services to you.

We encourage you to read this document carefully. If anything is unclear or you would like further clarification on any section, our team is ready to assist via live chat or our support email.

36cuci collects two main categories of data – information you provide directly, and information collected automatically when you use the platform.

Information you provide directly:

• Full name, date of birth, and gender upon account registration.
• Email address and mobile number for verification and communication.
• Identity documents (MyKad, passport) during the KYC process.
• Bank account or digital wallet details for processing deposits and withdrawals.
• Residential address for compliance and verification purposes.
• Any communications you send to our support team.

Information collected automatically:

• Your IP address, browser type, and device operating system.
• In-platform activity data such as games played, session duration, and betting patterns.
• Financial transaction logs including deposits, wagering, and withdrawals.
• Cookie data and other tracking technologies as described in Section 6.
• General geolocation information based on IP address for regional compliance purposes.

All data we collect is used solely for legitimate purposes related to the provision of 36cuci's services. Below is a summary table of data usage:

36cuci takes a strict approach to data sharing. We does not sell your personal data to anyone. However, there are limited situations where we need to share your information with certain parties:

• Integrated Service Providers: Payment processing companies, game software providers, and technical infrastructure providers that help us operate the platform. All these parties are bound by strict confidentiality agreements and may only use your data for purposes we have specified.
• Legal Authorities: When required by law, court order, or direction from a competent authority, we may need to disclose certain information to government agencies or law enforcement.
• Fraud Prevention: In cases involving fraud, money laundering, or serious security threats, we may share the necessary information with relevant parties to protect the interests of the platform and its members.
• Business Transfers: Should 36cuci be involved in any merger, acquisition, or asset transfer, user data may be transferred as part of that process, with appropriate notice provided to you.

In all sharing scenarios, we ensure that equivalent protections are applied to safeguard your data privacy.

Your data security is a responsibility we take very seriously. 36cuci implements multiple layers of technical and organizational protection to ensure your personal data remains safe at all times.

Technical measures we use:

• 256-bit SSL/TLS encryption for all data communication between your device and our servers.
• At-rest encryption for all personal data stored in our databases.
• Two-factor authentication (2FA) is available and encouraged for all member accounts.
• An intrusion detection system (IDS) that monitors suspicious activity in real time.
• Multi-layered firewall and network segmentation to restrict unauthorised access to internal systems.
• Regular data backups to a secure, physically separate location.

While we implement comprehensive protections, no security system is entirely perfect. In the event of a data breach affecting your personal information, we will notify you and the relevant authorities within the timeframe required by law.

36cuci uses cookies and similar tracking technologies to enhance your experience on our platform, ensure proper functionality, and analyse usage patterns for continuous improvement.

Types of cookies we use:

• Essential Cookies: Required for core platform functions such as login session verification and security. These cookies cannot be disabled without affecting your use of the platform.
• Performance Cookies: Collects anonymous information about how you use the platform to help us improve the overall user experience.
• Functional Cookies: Remembers your preferences and settings such as language and currency to deliver a more personalized experience.
• Analytics Cookies: Helps us understand platform traffic in aggregate without identifying individual users.

You can manage your cookie settings through your web browser at any time. Please note that disabling certain cookies may affect the functionality of some platform features.

Under Malaysia's Personal Data Protection Act 2010 (PDPA), you have the following rights regarding your personal data held by 36cuci:

The 36cuci platform is exclusively for adult users aged 18 and above. We do not knowingly collect or process personal data of individuals under the age of 18.

If we discover or are notified that we have collected personal data from someone under the age of 18, we will take immediate steps to delete that data and close the relevant account. If you find that a minor has registered or used our platform, please notify us immediately through our support channels.

36cuci reserves the right to update or modify this Privacy Policy at any time. Any significant changes will be communicated to you via:

• In-platform notifications upon your next login.
• Notification email to your registered email address.
• Update the "Updated" date at the top of this document.

We encourage you to review this Privacy Policy from time to time to stay informed about how we handle your data. Continued use of the platform after changes take effect constitutes acceptance of the updated terms.

If you have any questions, concerns, or complaints regarding how 36cuci handles your personal data, we encourage you to contact us directly. We are committed to addressing every privacy inquiry seriously and transparently.

You can contact the 36cuci Privacy Officer via:

• Email: [email protected] (subject: Privacy Inquiry)
• Live Chat: Available 24/7 via the chat icon within the platform

All privacy inquiries will receive a response within 5 working days. For more complex complaints involving data rights, please refer to Section 7 for further information on the process to follow.

If you are dissatisfied with our response, you have the right to lodge a complaint with the Malaysia Department of Personal Data Protection or another relevant authority.