Terms and Conditions 36cuci –
Complete Platform Usage Guide

These Terms and Conditions ("Terms") govern your access to and use of the 36cuci online platform, including all services, features, content, and functionality provided through our website and mobile app.

By visiting, registering, accessing, or using any part of the 36cuci platform, you automatically agree to be bound by these Terms, our Privacy Policy, and all other policies and guidelines published from time to time. These Terms take full effect from the date you first use the platform.

If you are using the platform on behalf of a company or other entity, you warrant that you have the authority to bind that entity to these Terms, and "you" refers to that entity.

To register and use 36cuci services, you must meet all of the following requirements:

• Be at least 18 years old on the date of registration.
• Residing in or accessing the platform from a jurisdiction where use of this platform is lawful.
• Has never had an account closed or banned by 36cuci for any reason previously.
• Register under your own name only — registering on behalf of another person is strictly prohibited.
• Hold only one active account at any one time. Multiple accounts under the same name or information is a breach of terms.

36cuci reserves the right to request identity verification (KYC) at any time. You are required to provide valid identification documents such as a MyKad, passport, or any other documents requested by our team. Failure to provide the required documents within the specified timeframe may result in temporary suspension or termination of your account.

Upon successful registration, a personal account will be created for you. You are solely responsible for:

• Ensure all information provided during registration is accurate, complete, and up to date.
• Keep your username and password confidential. Do not share your login credentials with anyone.
• All activity that occurs under your account, whether or not carried out with your knowledge.
• Notify 36cuci immediately if you suspect your account has been accessed without authorization.

36cuci will not be held liable for any loss or damage arising from your failure to keep your account credentials secure. We recommend using a strong password, enabling two-factor authentication, and changing your password regularly for maximum protection.

A 36cuci account is for personal use only. Transferring, selling, or distributing your account to any other party is strictly prohibited and may result in account termination without warning.

All financial transactions on the 36cuci platform are processed in Malaysian Ringgit (MYR). Deposits can be made via a variety of available payment methods, including online bank transfers, e-wallets, and other methods displayed on the platform.

Deposit: Deposited funds will be credited to your account instantly upon payment confirmation. Minimum and maximum deposit limits vary by payment method and are subject to change from time to time.

Withdrawal: Withdrawal requests will be processed within 1 to 24 hours on business days, subject to the completion of required security checks. 36cuci reserves the right to request additional documents to process withdrawals above a certain amount.

Important: Withdrawals may only be made to a bank account or e-wallet that has been registered and verified in your own name. 36cuci does not allow withdrawals to third-party accounts under any circumstances.

36cuci offers a variety of bonuses and promotions for new and existing members. Each bonus and promotion is subject to its own specific terms and conditions as stated on the relevant promotions page.

The general terms applicable to all bonuses are as follows:

• Bonus funds cannot be withdrawn directly – they must be used for gameplay first in accordance with the applicable wagering requirements.
• A wagering requirement (e.g. 30x) means you must wager an amount equal to 30 times the bonus value before any wins can be withdrawn.
• Only one bonus may be active at any one time unless otherwise stated.
• Using multiple accounts to claim the same bonus is a serious violation and will result in bonus forfeiture and further action against the accounts involved.
• 36cuci reserves the right to cancel or modify any bonus at any time without prior notice if there are signs of fraud or abuse.

All promotions are limited to members who meet the specified eligibility criteria. Decisions made by 36cuci management regarding bonus eligibility are final.

All games available on the 36cuci platform use a Random Number Generator (RNG) that has been certified by an independent auditing body. This ensures every game outcome is entirely random and free from any manipulation.

The Return to Player (RTP) value for each game is displayed in its respective game information. RTP is a statistical average estimate and does not guarantee wins in any individual game session.

In the event of a technical disruption during a game session, 36cuci will endeavour to restore session data from server records. Results generated prior to the disruption are valid and binding. 36cuci is not liable for losses caused by interruptions to the user's internet connection.

Wins will be credited to your account balance automatically. Any disputes regarding wins must be submitted to the support team within 72 hours of the relevant game date.

The following activities are strictly prohibited on the 36cuci platform and may result in immediate account termination and legal action:

• Using automated software, bots, or any tools that provide an unfair advantage in games.
• Collusion or conspiring with other players to manipulate game outcomes, particularly in table games and poker.
• Attempting to exploit bugs or technical vulnerabilities in the system.
• Money laundering or using the platform for any unlawful financial activity.
• Providing false information during registration or the KYC process.
• Opening multiple accounts with the intent to defraud or claim bonuses repeatedly.
• Any form of threats, harassment, or inappropriate behaviour directed at 36cuci staff or other users.

36cuci continuously monitors all activity on the platform. Any suspicious behaviour will be investigated and appropriate action will be taken, including account freezing and fund holds pending the outcome of the investigation.

36cuci takes the protection of your personal data seriously. All information you provide to us is processed in accordance with Privacy Policy available on the relevant page.

Your personal data is collected solely for the purposes of platform operations, identity verification, transaction processing, and service-related communications. We do not sell or share your personal data with third parties without your consent, unless required by law.

256-bit SSL encryption protects all data transmitted between your device and 36cuci servers. You may request to access, correct, or delete your personal data by contacting our support team.

The 36cuci platform is provided "as is". While we strive to ensure uninterrupted operation, 36cuci does not guarantee that the service will always be available, error-free, or free from any disruptions.

To the extent permitted by applicable law, 36cuci shall not be liable for:

• Any financial losses incurred as a result of gaming activity on the platform.
• Service disruptions caused by system maintenance, technical faults, or events beyond our control.
• Indirect, consequential, or punitive losses arising from the use of or inability to use the platform.

You acknowledge that online gaming involves financial risk. You are solely responsible for your gaming decisions and should only use funds you can afford to lose.

You are free to close your 36cuci account at any time by contacting our customer support team. Before closure, please ensure all eligible balances are withdrawn first in accordance with standard withdrawal procedures.

36cuci reserves the right to suspend or terminate your account without prior notice if:

• You have violated any Terms and Conditions stated in this document.
• You have engaged in any prohibited activities as listed in Section 7.
• We receive instructions from the relevant authorities.
• There are indicators of fraudulent activity or money laundering associated with your account.

In the event of termination due to a breach of terms, 36cuci reserves the right to hold any funds in the account pending investigation. Should the breach be proven, those funds may be forfeited in accordance with the relevant jurisdiction.

36cuci is fully committed to responsible gaming practices. We provide a range of self-control tools to help members manage their gaming activity in a healthy and controlled manner:

• Deposit Limit: Set daily, weekly, or monthly deposit limits to manage your spending.
• Loss Limit: Set a maximum amount you are willing to lose within a specified period.
• Session Time Limit: Set a time limit for each gaming session to avoid playing for too long.
• Self-Break: Take a break from the platform for a duration of your own choosing.
• Self-Exclusion: The option to fully exclude yourself from the platform either permanently or for a specified period.

If you or someone you know has a problem with gambling habits, please visit the page Responsible Gaming us for guidance and available support resources.

If you have any questions, concerns, or require further clarification regarding these Terms and Conditions, the 36cuci support team is available to assist you at any time.

You can reach us via the in-platform live chat or by email at [email protected]. Our team operates 24 hours a day, 7 days a week and will endeavour to respond to all enquiries as promptly as possible.

For more complex issues such as win disputes or formal complaints, please submit detailed information along with your account number so we can resolve the matter quickly and effectively.